Terms and Conditions
Please review our terms and conditions here.
Joyously Sweet will provide a professionally decorated dessert in a timely manner as specified in the invoice or written communication (FB Messenger, email or otherwise). We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.
Please let us know if there are any allergies. Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
Joyously Sweet will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Joyously Sweet provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design can situationally be considered but not guaranteed. We only give refunds if the product does not meet the flavor, size, and general description as agreed upon.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after the cake has been accepted and picked up will be at the sole discretion of Joyously Sweet. Joyously Sweet may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Quality determination is solely at the discretion of Joyously Sweet. Our cakes are baked from scratch with quality ingredients, and need to be refrigerated until the time of your event. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made Joyously Sweet will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the cake(s). Cakes can be heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Joyously Sweet.
Deposits, Payments, Cancellations
A deposit of 50% and an accepted invoice is required to consider this an order and contract (further referred to as "contract") for services to be rendered. The remaining balance is due ten (10) business days prior to the delivery date. Any changes to this order must be made no later than ten (10) business days prior to delivery. Any changes requested after the acceptance of this contract cannot be guaranteed and may be subject to additional charges.
All deposits are non-refundable. There will be no credit given for orders cancelled inside of ten (10) business days. For cancellations with more than ten (10) business days notice, credit may be given for a future order. This offer is subject to the date being available.
If full payment is not received by the due date, the order may be considered cancelled at the discretion of Joyously Sweet.
The delivery time will be confirmed two (2) business days before your event date. Cakes may be set up 1-3 hours before your event. For outdoor events, we try to set up as close to the reception time as possible, which may limit design options.
The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — Joyously Sweet cannot be held liable for more than the price of the cake described in this order.
If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.
Photographs and Marketing
We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, contract details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.
Acceptance of Terms and Conditions
By accepting invoice and paying 50% deposit (i.e contract) you are agreeing to Joyously Sweet's Terms and Conditions.